Privacy & Terms

Introduction

Welcome to GOIELLO! Please read these Terms and Conditions (“Terms”) carefully before using the goiello.com website (the “Service”) operated by GOIELLO (“us”, “we”, or “our”). By accessing or using our Service, you agree to comply with and be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

1. Company Information

  • Company Name: GOIELLO
  • Website: goiello.com
  • Phone Number: 99 676 256
  • Email Address: info@goiello.com
  • Company Description: GOIELLO is a shop specializing in women’s accessories, offering a curated selection of stylish and modern products to enhance any outfit.

2. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these terms and provisions. If you do not agree to abide by these terms, please do not use this service.

3. Payment Methods

We accept Visa, Mastercard, and Maestro credit cards. All payments must be made in full at the time of purchase.

4. Product Returns Change of Mind

If you change your mind, returns are accepted for a full refund if the product is returned within fourteen (14) days from the day of receipt.

To return products, contact us:

Return Procedure

Provide your order number and an explanation of why you want to return it, including any proof images. The product must be in its original, unopened packaging and in perfect condition.

Replacement & Credit

Within 14 Days:

  • A full refund via the original payment method (excluding delivery costs).
  • A full refund as store credit for future purchases, valid for six (6) months (excluding delivery costs).

After 14 Days:

  • Store credit for future purchases, valid for six (6) months (excluding delivery costs).

Exclusions

Products cannot be returned after thirty (30) days except for defective items with a longer warranty period.

Return of Incorrect/Defective Products

Incorrect products refer to items received with a different color, size, or quantity than ordered. Defective products refer to items received in a defective state according to the law. You have the right to return incorrect or defective products within thirty (30) days of receipt for a full refund.

Procedure for Returning Incorrect/Defective Products

Provide your order number and an explanation of why you want to return it, including any proof images. The product must be in its original packaging and in perfect condition.

Replacement & Credit for Incorrect/Defective Products

Within 30 Days:

  • A full refund including delivery costs via the original payment method.
  • Store credit for future purchases, valid for six (6) months.
  • Replacement of the returned product with a new one.

Returns are not accepted after thirty (30) days except for defective products with a longer warranty period.

5. Delivery and Shipping Delivery Methods and Days

  • Home delivery from Monday to Friday, with an estimated processing time of five (5) days.
  • Collection from designated courier stores with an estimated processing time of five (5) days. Delays may occur during high order volumes.

Delivery Costs

Delivery costs vary by weight and are displayed at checkout. For deliveries outside Cyprus, contact us for exact costs.

Delivery Terms

Our staff delivers products to your premises. Delivery takes place outside your premises; products are not transported via stairs or elevators. Ensure someone is available to receive the delivery during the agreed time slot.

6. Privacy Policy

We respect your privacy and are committed to protecting your personal data. This section explains how we collect, use, and safeguard your personal information.

Data Collection

We collect personal information that you voluntarily provide to us, such as when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Contact us for customer service

The information collected may include your name, email address, phone number, shipping address, and payment details.

Use of Personal Data

Your personal data is used to:

  • Process and fulfill your orders
  • Communicate with you regarding your orders and inquiries
  • Improve our services and website
  • Send you promotional materials (if you have opted-in)

Third-Party Plugins and Data Sharing

Our website uses WooCommerce, which requires third-party plugins to operate effectively. These third-party plugins may collect data as part of their functionality. We use these plugins to:

  • Process payments (e.g., Stripe, PayPal)
  • Manage shipping (e.g., ShipStation)
  • Analyze website traffic (e.g., Google Analytics)
  • Facilitate marketing efforts (e.g., Mailchimp)

We do not share your personal data with third parties except as necessary to fulfill your orders, comply with legal requirements, or provide services through third-party providers who adhere to our privacy standards. We are not responsible for the actions or policies of these third parties.

Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our website uses SSL encryption to ensure secure transactions.

Retention of Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely delete or anonymize it.

7. Use of Cookies

Our website uses cookies to enhance your browsing experience. By using our website, you consent to our use of cookies as described in our Cookies Policy. You can block cookies via your browser settings, but this may affect website functionality.

Types of Cookies We Use Essential Cookies

These cookies are necessary for the basic functioning of the website. Without these cookies, services like shopping carts and e-billing cannot be provided. Performance Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve our website’s performance and your user experience. Functional Cookies

These cookies allow our website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personalized features. Advertising Cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of the advertising campaign. Managing Cookies

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by adjusting your browser settings. If you choose to reject cookies, you may still use our website, though your access to some functionality and areas of our website may be restricted.

8. Modifications to Terms

We reserve the right to modify these terms at any time. Please check this page periodically for updates. Continued use of the website after modifications signifies your acceptance of the new terms. Any changes to these terms will be posted on this page and will become effective immediately upon posting.

9. Contact Us

For any questions or concerns about these terms, please contact us:

10. Limitation of Liability

To the fullest extent permitted by applicable law, GOIELLO shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

  • Your use of or inability to use the service
  • Any unauthorized access to or use of our servers and/or any personal information stored therein
  • Any interruption or cessation of transmission to or from our services
  • Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party
  • Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the services

We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the service or any hyperlinked website or service, and we will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services.

11. Third-Party Links and Services

Our Service may contain links to third-party websites or services that are not owned or controlled by GOIELLO. GOIELLO has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that GOIELLO shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of Cyprus, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

13. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision will be struck and the remaining provisions will remain in full force and effect.

14. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and GOIELLO regarding the use of our website and services, superseding any prior agreements between you and GOIELLO.

15. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

16. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

17. Indemnification

You agree to defend, indemnify and hold harmless GOIELLO and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of:

  • Your use and access of the Service, by you or any person using your account and password
  • A breach of these Terms
  • Content posted on the Service

18. Disclaimer of Warranties

The service is provided on an “AS IS” and “AS AVAILABLE” basis. The service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

GOIELLO, its subsidiaries, affiliates, and its licensors do not warrant that:

  • The service will function uninterrupted, secure, or available at any particular time or location.
  • Any errors or defects will be corrected.
  • The service is free of viruses or other harmful components.
  • The results of using the service will meet your requirements.

19. User-Generated Content

If you post content or submit material to our website, you grant GOIELLO a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify GOIELLO for all claims resulting from content you supply. GOIELLO has the right but not the obligation to monitor and edit or remove any activity or content. GOIELLO takes no responsibility and assumes no liability for any content posted by you or any third party.